1. Delivery Time

We only ship on business days (Monday to Friday, excluding holidays). Orders placed on Saturday and Sunday will be processed the following business day.

Country Estimated Transit Time
Laos9-14 Working Days
(No include Pick Up day, Saturday – Sunday, Holidays, Custom Clearance & Other problems)
Cambodia
Mongolia
USA, Canada, Mexico
Europe 1: Austria, Belgium, Denmark, Luxembourg, Netherlands, Poland, Hungary, Italy, Slovenia, Germany, Ireland
Europe 2: Czech Republic, France, Monaco, Switzerland, Spain, Sweden, Slovakia, Estonia, Finland, Lithuania, Latvia, Portugal, Romania
UAE, South Africa
UK
Australia
New Zealand
China3-9 Working Days
(No include Pick Up day, Saturday – Sunday, Holidays, Custom Clearance & Other problems)
India
Japan
Malaysia
Thailand
Philippines
Indonesia
Hong Kong
Singapore
Korea

2. Shipping Fee

  • Free Worldwide Shipping on all orders over $250.
  • For orders under $250, a flat $20 shipping fee will be applied at checkout.

Once your order has shipped, you will receive an email containing your tracking number, which you can use to track your order online. Emails may go into your junk/spam folder so please make sure you have double-checked in case you have not received any tracking emails within a week since the order date.

3. Taxes

Customs fees, tariffs, or duties are not included in pricing. Orders could be charged with customs fees upon arrival and we cannot predict the extent of these costs.

Note: Unfortunately, we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.

If you experience any problems with your delivery, please contact us by email at [email protected] or DM us through @daphalestudios. Once the parcel has been delivered to the delivery company, the control is not in our hands anymore and in shipping carriers instead. So please make sure you do the following right to prevent the problems:

  • Provide correct address for delivery
  • The address for delivery is accessible
  • Make sure someone is available to collect the parcel