The curency on our website is USD. The conversion is handled by your financial institution.
What payment methods are accepted?
Credit Cards (Available for Vietnam only)
We accept Visa, Mastercard and JCB. Note, cards issued that do not carry one of these logos will not be accepted, therefore we recommend using PayPal as an alternative.
Paypal (Available for International orders)
Use any form of payment method in your PayPal account in your country. Once you have added a payment method, you can use our one-click PayPal express feature for a fast checkout.
We also accept payment through VNPay e-wallet
When will my order ship?
Most orders ship within 1-2 business days of ordering from our Vietnam warehouse, pending availability and credit verification. Once your order has shipped you can expect it to take between 5 -10 business days to arrive to you! Please allow an additional 2-3 processing days during sale periods.
All orders may be subject to order verification. This is to ensure the protection of our customers, we want to ensure that every order that ships was authorized by the cardholder. If we put your order on hold we will reach out immediately to ensure there are minimal delays in processing time.
Do you have an option for Gift Wrap or Gift Messages?
You can purchase a gift box which will come with a gift card.
How should I choose the best size for me?
We have a size guide that serves as a general guideline to help you find your size at Daphale Studios. We have a wide range of silhouettes and product categories so each style will have different exact measurements. If you have any questions about a specific styles measurements you can always contact us and we will be more than happy to help you find your perfect size. You can email us at [email protected] with any questions. Please include your bust, waist and hip measurements so we are able to help as efficiently as possible.
What if I need to change or cancel my order?
Once an order has been placed, we’re unable to make any changes. You can request to cancel your order so you can place a new order with any changes you need. To request to cancel your order, please contact us at cont[email protected] as soon as possible and be sure to include your order number in this request. We’ll do the best we can to help you cancel before it ships, however we do process orders fast, and once your order ships we cannot cancel it at that time.
What is the status of my order?
Once you have received your shipping confirmation e-mail you can click on the tracking link provided to see the status of your delivery. Please note it can take up to 24 hours for tracking updates to appear. Any information about backordered or cancelled items will be included in a separate email.
What if I receive a damaged item?
We hope this doesn’t happen to you, but if it does (our apologies in advance) contact us right away [email protected] and we will get it taken care of for you!
What if my package is lost?
If your package gets lost in transit, please send us an email right away at [email protected] We will file a claim and do what we can to take care of it as quickly as possible. *Please note: If a package has been delivered to the correct shipping address that was provided at checkout, we cannot be held responsible for those lost or stolen packages.
1. DELIVERY COMPANY
DAPHALE STUDIOS offers worldwide shipping by EMS delivery.
2. DELIVERY TIME
We only ship on business days ( Monday to Friday, excluding holidays ). Orders placed on Saturday and Sunday will be processed the following business day.
The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind delays can occur.
ESTIMATED TRANSIT TIME (WEEK)
SHIPPING FEE (USD)
2 – 3
2 – 3
4 – 5
3 – 4
3 – 4
3 – 4
5 – 6
3 – 4
5 – 6
*Please note that due to the recent pandemic, there may be some unexpected delay which is out of our control, we apologize in advance for any inconvenience caused. We will always try our best to work closely with the delivery provider to make sure your parcel arrives within the expected timeline.
3. TRACK YOUR ORDER
Once your order has shipped, you will receive an email containing your tracking number, which you can use to track your order online.
Your tracking number generally activates in 24 hours or so after the order has been sent to the EMS delivery.
Customs fees, tariffs, or duties are not included in pricing.
Orders could be charged with customs fees upon arrival and we cannot predict the extent of these costs.
Note: Unfortunately, we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
5. DELIVERY PROBLEMS
If you experience any problems with your delivery, please contact us by email at [email protected] or DM us through @Daphalestudios. Once the parcel has been delivered to the delivery company, the control is not in our hands anymore and in shipping carriers instead. So please make sure you do the following right to prevent the problems.
Provide correct address for delivery
The address for delivery is accessible
Make sure there is someone is available to collect the parcel
Returns & Exchanges
HOW TO EXCHANGE WITH ORDERS IN VIETNAM
We understand you want to exchange if you are not satisfied with it. So we want to make it as simple as possible. Please read carefully the following rules:
Does not apply to return goods.
For underwear, swimwear products: we do not accept exchange / return for hygiene reasons.
For freesize products: we do not accept returns. In case of product problem, we will apply one excchange one for the same product.
For other products, you can change the size of the same item within 3 days of receipt. Please pay for the delivery cost.
You must include a reason for the size change.
We need to receive the goods in their original condition, unused or laundered, with their tags intact and securely packed.
If you are a suburban customer, please include your bill of lading code and carrier so we can track your order as best we can.
All exchanged goods remain the responsibility of the customer until we receive them. DAPHALE does not accept any responsibility for lost products and reserves the right to refuse a refund in case the product is lost. If you have any questions about exchanging or returning goods, please contact us at [email protected].
C Pasteur, Ward 8, District 3 Ho Chi Minh City Vietnam
EXCHANGE AND RETURN POLICIES FOR INTERNATIONAL ORDERS
What is your return policy?
You have 7 calendar days from the day you receive your order to postmark your item(s) for return. Your refund will be credited to the same form of payment used to make the purchase. We accept returns on item(s) in new condition with original tags attached, unworn, unwashed and free of any alterations for a full refund (minus shipping costs). All item(s) being returned must also be accompanied by the original packaging
We do not apply any changing or return with lingerie and swimwear Any item(s) marked sale are not eligible for refunds or exchange.
What if my return is past the 7 days?
Any returns postmarked more than 7 days from the delivery date are ineligible for return.
What if I need to exchange for a different size or color?
We do not offer direct exchanges. If you would like to exchange something for a different size or color, please return the original item(s) for a full refund and place a new order.
When will I get my refund?
Once we receive your return, please allow 3-5 business days for your return to be fully processed. Once your return has been processed, please allow an additional 5-10 days for your bank to post the refund to your account. We can only issue credits back to the original form of payment. Once the return has been processed we will send you an email so you know it’s on its way.
How do I return outside of the U.S.?
We currently do not offer pre-paid shipping labels, you will be responsible for any return shipping fees. Please choose the shipping carrier of your choice. All duties, taxes and shipping paid is non-refundable. However, you may be able to recover these by contacting your local customs bureau directly.
How to send back:
Add all unwanted item(s) to box. 2. Stick the shipping label on box. 3. Fill out return form (the more specific you are on the reason for return the better! We take your comments into account and it helps us improve). 4. Include a packing list so we can ensure fastest processing time possible. 5. Send us the return package using the carrier of your choice.
C Pasteur, Ward 8, District 3 Ho Chi Minh City Vietnam 70000
*Please note: we recommend writing down your return tracking number so you can track the status of the return yourself. Lost your return form? Print a new one here!
What does it mean if an item is marked Sale?
All items that are marked sale have been marked down in price and cannot be returned for a refund, or exchanged for a different size, color or style. We do understand that buying Sale items can be difficult, so please contact us prior to placing your order if you have any questions regarding sizing, fabric, or fit.
Can I return an item marked Sale?
All items marked Sale cannot be returned for a refund, or exchanged for a different size, color or style. If you send back an item marked Sale we will not process this return.
I ordered something and now it’s on sale; will you match the new price?
Unfortunately, we do not offer price adjustments for items that have been marked down. We apologize for this inconvenience!
Address: 272C Pasteur, Ward 8, District 3, Hồ Chí Minh City