SHIPPING POLICY
1. Delivery Time
We only ship on business days (Monday to Friday, excluding holidays). Orders placed on Saturday and Sunday will be processed the following business day.
2. Track Your Order
Once your order has shipped, you will receive an email containing your tracking number, which you can use to track your order online. Emails may go into your junk/spam folder so please make sure you have double-checked in case you have not received any tracking emails within a week since the order date.
3. Taxes
- For domestic orders: DAPHALE STUDIOS offers J&T delivery.
| Delivery Time (days) | Shipping Fee (VND) | |
|---|---|---|
| Within Ho Chi Minh City | 1-3 | 30.000 |
| Outside Ho Chi Minh City | 3-5 | 40.000 |
- For international orders: DAPHALE STUDIOS offers worldwide shipping. The delivery times shown below are only an estimate and do not include 1-2 business days processing time before the order gets shipped, please keep in mind delays can occur.
| Country | Shipping Fee (USD) | Estimated Transit Time (Day) |
|---|---|---|
| Laos | 51 | Estimate date: 9-14 Working Days (No include Pick Up day, Saturday – Sunday, Holidays, Custom Clearance & Other problems). |
| Cambodia | 26.5 | |
| Mongolia | 165 | |
| USA, Canada, Mexico | 68.5 | |
| Europe 1: Austria, Belgium, Denmark, Luxembourg, Netherlands, Poland, Hungary, Italy, Slovenia, Germany, Ireland | 55 | |
| Europe 2: Czech Republic, France, Monaco, Switzerland, Spain, Sweden, Slovakia, Estonia, Finland, Lithuania, Latvia, Portugal, Romania | 58 | |
| UAE, South Africa | 49 | |
| UK | 58 | |
| Australia | 38 | |
| New Zealand | 58 | |
| China (South) | 52.5 | Estimate date: 3-9 Working Days (No include Pick Up day, Saturday – Sunday, Holidays, Custom Clearance & Other problems). |
| India | 61 | |
| Japan | 51 | |
| Malaysia | 24.5 | |
| Thailand | 51.5 | |
| Philippines | 45 | |
| Indonesia | 45 | |
| Hong Kong | 44 | |
| China (Excl. South) | 52.5 | |
| Singapore | 24.5 | |
| Korea | 30.5 |
Please note that: due to the recent pandemic, there may be some unexpected delay which is out of our control, we apologize in advance for any inconvenience caused. We will always try our best to work closely with the delivery provider to make sure your parcel arrives within the expected timeline5
Customs fees, tariffs, or duties are not included in pricing.
Orders could be charged with customs fees upon arrival and we cannot predict the extent of these costs.
Note: Unfortunately, we are unable to fulfill any request to declare your package for any value other than the total value paid at checkout.
***If you experience any problems with your delivery, please contact us by email at [email protected] or DM us through @daphalestudios. Once the parcel has been delivered to the delivery company, the control is not in our hands anymore and in shipping carriers instead. So please make sure you do the following right to prevent the problems.
- Provide correct address for delivery
- The address for delivery is accessible
- Make sure there is someone is available to collect the parcel
